FAQS

No. There are no long-term contracts. You can cancel at any time without being locked into a commitment.

Yes. We include a 2-hour onboarding meeting to walk you through the system, help you get set up, and make sure you understand how to use the core features.

Yes. We provide 24/7 online support with real people. Our team will answer your questions and often send Loom videos to walk you through exactly what to do.

No. The CRM is the software platform. Marketing services like ads, SEO, or lead generation are separate.

We provide a proven snapshot with best practices to get you started quickly. From there, you’ll customize the system to fit your business and workflows. If you're interested in working with Gro.Inc on a custom package, you should apply here.

We provide detailed onboarding sessions, video tutorials, 24/7 support an extensive knowledge base to help new users get started.

Yes, but only for AI usage and telephone services (calls and texts). We include a $29 monthly credit, and most users never exceed that amount. Check out our Terms/Pricing before signing up for a clear breakdown of AI costs.

No. The platform is built to be user-friendly. If you can use basic software, you can use this. Plus, onboarding and support will guide you through everything.

In most cases, yes. It replaces multiple tools like texting platforms, email software, calendars, funnels, and CRMs—saving you money and simplifying your systems.

Yes. You can add team members, assign conversations, and manage permissions so everyone stays organized and accountable.

Yes. There’s a mobile app that lets you manage conversations, leads, and appointments from anywhere.

Yes. It connects with thousands of tools through integrations like Zapier, Make, and webhooks.

Yes. The platform uses secure infrastructure and standard data protection practices to keep your information safe.

Yes. You can cancel anytime, but once your account is closed, access and data are no longer retained—so be sure to export anything important beforehand.

It combines marketing, communication, automation, and operations into one platform—so you’re not duct-taping multiple tools together.

If you have more questions, we suggest watching our weekly webinar. That is the absolute best way to see everything the software can do for your business. You can also chat with our AI agent 24/7 to learn more about the software. Thank you for your interest.